Refunds and cancellation

1. Billing

Paid plans are paid on the web through Razorpay or the payment rail shown at checkout. In India a plan can renew every month automatically, by a UPI AutoPay, card or e-mandate you authorize at checkout; any plan can instead be paid in advance for the number of months you choose (one, three, six or twelve). The price, quantity, period and — in India — GST are shown before you pay. Every payment gets a numbered GST tax invoice, emailed to the workspace owner and kept in Plans & billing. Students never pay inside the apps; organizations buy on the web.

2. Cancellation

A plan paid in advance does not renew on its own: it stays active until the end of the period you paid for, and nothing is charged after that. A plan on automatic renewal is charged at the start of each month until the owner turns auto-renew off in Plans & billing; it then stays active until the end of the month already paid, and nothing more is charged. To stop a plan early, write to billing@supermeet.io; section 3 says what is refunded. A plan ending does not delete your organization, recordings or data — retention follows the privacy notice and your organization's settings.

3. Refunds

Duplicate or mistaken charges are refunded in full once we confirm them.
Service failure: if a paid session could not be held because of an outage on our side, we credit the affected period or refund it, at your choice.
Change of mind: unused time on a plan you stop early is not refunded, except within 7 days of the first payment on a new organization, which we refund in full on request.

Refunds go back to the original payment method within 7 to 10 business days of approval; the payment rail's own timelines apply after that. Write to billing@supermeet.io with the invoice number.

4. Disputes

Billing disputes are handled by the same contact and, if unresolved, under the terms of service. Nothing here limits rights you have under Indian consumer law.